Relationship Manager - Chinese Segment

About the role

The Relationship Manager for the Chinese segment will drive new liability and transactional business, grow a portfolio of high‑net‑worth (HNWI) clients, and ensure compliance with bank standards. This role works closely with internal units to maximise cross‑sell opportunities and meet financial targets.

Key responsibilities

• Identify, market and acquire new liability/transaction business accounts.
• Manage and grow a portfolio of Business Liability customers through low‑cost transactional services.
• Coordinate with service and back‑office teams to meet client expectations.
• Ensure clients comply with the bank’s compliance criteria and internal processes.
• Resolve SAS and Correspondent Bank queries within departmental TAT.
• Provide market feedback for product development and innovative offerings.

Required profile

• Mandarin speaking is required.
• Over 10 years of experience in branch banking, operations, relationship management or customer service, preferably with HNWI clients.
• Deep knowledge of the target market and ability to guide teams in acquiring profitable relationships.
• Strong understanding of RAKBANK products and HNWI relationship management.

Required skills