Reservations Agent – Guest Services
The Ritz-Carlton · Dubai
وصف الوظيفة
About the role
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine the appropriate room type. Verify availability of room types and rates.
Key responsibilities
- Process reservation requests, changes, and cancellations via phone, fax, or mail.
- Identify guest needs, determine appropriate room type and verify availability and rates.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests and answer questions about property facilities and services.
- Follow sales techniques to maximize revenue and input data into the reservation system, including special room types and rates.
- Escalate guest concerns according to proper procedures.
- Maintain confidentiality of proprietary information and protect guest and coworker privacy.
- Adhere to company policies, ensure a clean and professional appearance, and follow quality assurance standards.
- Assist individuals with disabilities and provide courteous service.
- Use proper telephone etiquette and clear professional language.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
Questions fréquentes
لماذا تبلغ عن هذا العرض؟
اكتشف المزيد
الرواتب والأدلة وعمليات البحث في الإمارات العربية المتحدة.
الراتب: Reservations Agent استنادًا إلى 36 عرض عمل في الإمارات العربية المتحدةالرواتب حسب المهنة
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
جاري تحليل سيرتك الذاتية...
The Ritz-Carlton
Dubai
عروض عمل ذات صلة
-
Waiter/Waitress (Italian Speaker) – Luxury Resort Dubai
Bulgari Hotels and Resorts Dubai -
Speciality Sous Chef – Culinary Operations
Marriott Hotels & Resorts Dubai -
Senior Marketing and Communication Manager
Renaissance Hotels Dubai -
Director of Residences – Luxury Hospitality
mandarinoriental Mandarin Oriental Downtown -
Chef de Partie – Banquets
EMEA Abu Dhabi