Reservations Agent

About the role

The Reservations Agent will be the primary point of contact for guests, travel partners and internal teams, ensuring a smooth and personalized booking experience at Hyatt Centric Jumeirah Dubai. This role supports the hotel’s revenue goals while delivering the brand’s promise of authentic hospitality.

Key responsibilities

• Handle reservation inquiries, bookings, amendments and cancellations via phone, email and online channels.
• Maintain up‑to‑date knowledge of room categories, packages, promotions and local attractions.
• Accurately enter and update reservations in the Property Management System.
• Upsell and cross‑sell services to maximize room revenue.
• Coordinate special requests with relevant departments to enhance the guest experience.
• Respond courteously to guest and internal inquiries, complaints and follow‑up actions.
• Maintain guest profiles, preferences and repeat‑guest information.
• Answer hotel telephone calls in line with Hyatt standards.

Required profile

• Excellent verbal and written communication skills.
• Strong customer‑service orientation and problem‑solving ability.
• Good knowledge of hotel facilities, services and local tourism offerings.
• Ability to work collaboratively with colleagues across departments.
• Attention to detail and accuracy in data entry.

Required skills

• Property Management System (PMS) proficiency