Reservations Agent

About the role

Represent the company by following the standard operating procedures set by the organization. Proactively sell and upsell all products and services within the property, maximizing sales while delivering the highest level of customer service.

Key responsibilities

• Follow standard operating procedures and represent the company.
• Proactively sell, upsell and cross‑sell all products and services within the Palazzo Versace Dubai portfolio.
• Handle guest inquiries via telephone, fax and email, ensuring high‑quality service.
• Manage bookings accurately using Opera and maintain related reports.
• Achieve sales targets and maintain exceptional performance.
• Ensure compliance with contact centre quality standards and maintain cleanliness of the work area.

Required profile

• Minimum 6 months of reservations experience with a luxury 5‑star hotel.
• Ability to work in a high‑volume, high‑pressure, multicultural environment.
• Strong teamwork orientation to achieve departmental and organisational goals.
• Accurate data entry and attention to detail.
• High level of integrity and customer focus.

Required skills

• Opera reservation system
• Microsoft Office applications