Resort Host Supervisor – Luxury Hotel Front Office

About the role

As a Resort Host Supervisor at Banyan Tree Dubai, you will lead the front office team to deliver seamless arrival, departure and in‑stay experiences for guests. You will act as the operational leader on shift, ensuring efficiency, consistency and the highest level of luxury service.

Key responsibilities

• Supervise daily front office operations including check‑in, check‑out and guest services, ensuring smooth shift handovers.
• Coordinate room allocations with Housekeeping and Reservations and maintain accurate billing and cash handling.
• Lead, coach and develop Resort Hosts, conduct shift briefings and provide on‑the‑job feedback.
• Handle guest feedback, complaints and VIP requests, anticipating needs to exceed expectations.
• Liaise with Housekeeping, Concierge and F&B teams to ensure coordinated service during peak periods.

Required profile

• Minimum 2–3 years’ experience in front office operations within a luxury hotel or resort.
• Previous supervisory experience preferred.
• Strong knowledge of front office procedures and guest service standards.
• Proficiency with PMS systems such as Opera.
• Excellent spoken English; additional languages are a plus.