Sales Executive

About the role

The Sales Executive will act as the primary point of contact for guests, handling inquiries, reservations and requests while driving revenue through effective sales techniques. The role supports the Sales & Marketing team by processing bookings, managing Marriott Rewards, and promoting the brand both internally and externally.

Key responsibilities

• Respond to guest calls, requests and problems, ensuring timely resolution and high satisfaction.
• Apply up‑selling and cross‑selling techniques to maximize revenue and maintain guest loyalty.
• Process reservation requests, changes and cancellations via phone, fax or mail, and enter reward information into the system.
• Issue complimentary gifts such as reward points, tickets or certificates to recognize guest patronage.
• Perform general office duties for Sales & Marketing, including filing, emailing, typing and faxing.
• Support management in training and motivating staff, and uphold company policies and confidentiality.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum two years of related work experience in sales or guest services.
• No supervisory experience required.
• No specific license or certification required.