Sales Support Agent

About the role

Join Marcopolo Holidays as a Sales Support Agent and provide professional, courteous assistance to clients worldwide. This fully remote, full‑time position offers the chance to work in a dynamic, multicultural environment while supporting the sales team.

Key responsibilities

• Communicate with clients in a professional and courteous manner.
• Handle multiple client inquiries simultaneously while maintaining accuracy and attention to detail.
• Collaborate with colleagues to ensure seamless service delivery.
• Contribute positively to a team‑oriented environment by supporting colleagues and achieving shared goals.

Required profile

• Bachelor's degree or higher.
• Strong attention to detail and ability to multitask.
• Excellent communication, interpersonal, and listening skills.
• Flexibility to accommodate client schedules and time‑zone differences.
• Sales and service orientation with a commitment to learning and adapting to new technologies.
• Problem‑solving skills and resourcefulness in handling unexpected challenges.
• Cultural sensitivity and respect for diverse backgrounds.
• Resilience and professionalism under pressure.
• Team player with a collaborative mindset.

Required skills

• CRM software
• Virtual client engagement tools