Sales Support Specialist

About the role

We are seeking a highly organized and proactive Sales Support professional to ensure smooth order processing, inventory accuracy, and exceptional customer service across our retail and online channels. The role works closely with sales, warehouse, production, finance, quality control and logistics partners to support daily operations and business growth.

Key responsibilities

• Create, upload and maintain sales and transfer orders in the ERP system, generate pick lists and waybills for warehouse fulfillment.
• Process daily orders from the COÉGA webshop and partner retail sites, update stock on hand and manage return‑to‑vendor documentation.
• Maintain e‑commerce product templates, seasonal masterfiles, retailer price lists and promotional support sheets.
• Respond to customer inquiries via email and phone, manage service mailboxes, and handle refunds, exchanges and complaints.
• Coordinate logistics with drivers, freight forwarders and delivery partners, verify delivery costs and manage customs documentation.
• Complete sales orders upon delivery confirmation, process invoicing and upload invoices to customer portals.

Required profile

• Highly organized and proactive with strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with multiple internal teams and external partners.

Required skills