School Receptionist – Front Desk Coordinator

About the role

The school is looking for a professional, friendly and highly organised Receptionist to be the first point of contact for the GEMS Wellington Academy community. This front‑facing position represents the school’s values and ensures every visitor, parent, staff member and student receives a warm and efficient welcome.

Key responsibilities

• Act as the first point of contact for all visitors, parents, students and staff.
• Answer telephone calls promptly and courteously, directing enquiries appropriately.
• Provide accurate information on admissions, curriculum, events and activities.
• Welcome visitors and maintain a professional reception experience.
• Keep the reception area clean and presentable at all times.
• Manage the visitor register and coordinate school tours.
• Support communication of school events through daily bulletins and updates.
• Handle incoming and outgoing mail and coordinate courier services.
• Provide general administrative and secretarial support as required.
• Ensure compliance with GEMS policies, procedures and safeguarding standards.
• Attend meetings and contribute to school operations as needed.

Required profile

• Diploma or A‑Level qualification.
• Excellent communication and interpersonal skills.
• Strong customer‑service mindset with a professional, welcoming attitude.
• Highly organised with the ability to multitask in a busy environment.
• Calm, approachable and able to handle queries efficiently.
• Previous receptionist or front‑of‑house experience preferred; school experience desirable but not essential.

Required skills

• Basic administrative and office systems.

What we offer

• A dynamic and supportive school community committed to excellence.
• Professional environment where your role makes a real difference daily.
• Commitment to safeguarding with a required UK‑enhanced DBS or equivalent police check.