Senior Collections Executive

About the role

Dubai Holding Community Management is seeking a Senior Collections Executive to join its finance team. The role focuses on managing overdue payments, supporting residents and commercial clients, and ensuring timely cash flow for the community portfolio.

Key responsibilities

• Contact customers via phone or email to follow up on overdue payments and propose solutions.
• Meet and assist customers who visit for inquiries about outstanding invoices or account status.
• Negotiate repayment plans in line with company policies while addressing customer concerns.
• Maintain accurate records of all collection activities and customer interactions.
• Reconcile invoices and coordinate with Finance, Operations, and Legal teams to resolve disputes.
• Prepare daily, weekly, and monthly collection reports for management review.
• Ensure compliance with internal policies and relevant regulatory guidelines.

Required profile

• Bachelor’s degree in Business, Finance, or a related field.
• 1–3 years of experience in collections, accounts receivable, or customer service.
• Proficiency in MS Office and basic ERP/CRM systems.
• Fluency in Arabic and/or English.
• Knowledge of RERA and service charges is a plus.
• Experience in real estate, property management, or financial services preferred.

Required skills

• MS Office (especially Excel) for reporting and reconciliations.
• ERP/CRM systems for tracking customer accounts and collections.