Senior Manager – Strategic Accounts

About the role

As a Senior Manager – Strategic Accounts you will lead client relationships for Inception’s AI products, ensuring satisfaction and driving adoption across multiple accounts. You will act as the primary contact, identify growth opportunities, and coordinate internal teams to deliver value.

Key responsibilities

• Serve as the main point of contact for multiple accounts, building long‑lasting client relationships.
• Advocate Inception’s AI products and solutions, aligning them with client needs.
• Identify upsell and cross‑sell opportunities to grow revenue.
• Collaborate with sales, product, and support teams to ensure seamless client experiences.
• Develop and execute account strategies to meet client satisfaction and business goals.
• Monitor performance metrics and provide regular updates to stakeholders.
• Oversee client onboarding to set up success with AI offerings.
• Gather and analyse client feedback to inform product improvements.
• Manage contract renewals and negotiations for mutually beneficial agreements.

Required profile

• Strong understanding of AI technologies and their industry applications.
• Exceptional interpersonal and communication abilities.
• Proven ability to manage multiple accounts in a fast‑paced environment.
• Strategic mindset focused on delivering client value and growth.
• Bachelor’s degree in Business, Marketing, Technology or related field.
• At least 10 years of experience in account management or sales, preferably in AI or technology.
• Track record of achieving sales or account growth targets.
• Familiarity with CRM tools and account‑management software.
• Strong analytical and problem‑solving skills.

What we offer

• An open, diverse, and inclusive culture encouraging personal growth and innovation.
• Outstanding learning and development opportunities through structured training and high‑tech projects.
• Hybrid work policy balancing office and remote work.
• Competitive remuneration package with healthcare, education support, leave benefits and more.