Support Engineer 1, Arabic Speaker

About the role

The Support Engineer 1 will provide functional and technical assistance for Oracle Health solutions across the Middle East, delivering high‑quality support in both Arabic and English. Working within a collaborative team, you will troubleshoot incidents, maintain applications and ensure reliable service delivery for our healthcare customers.

Key responsibilities

• Deliver functional and technical support for Oracle Health solutions, including the Clinical AI Agent.
• Investigate, troubleshoot and resolve front‑end and back‑end incidents.
• Perform routine application maintenance and support activities.
• Act as the primary point of contact for customers via phone, email and in‑person interactions.
• Document investigations, resolutions and lessons learned in service tickets.
• Prioritise work based on severity, urgency and customer impact.
• Participate in on‑call rotation and travel up to 20% as required.
• Provide Arabic and English language support, including translation for technical and non‑technical communications.

Required profile

• Fluent in Arabic and English, both written and spoken.
• Minimum 1 month of relevant experience (entry‑level).
• Strong analytical and problem‑solving abilities.
• Willingness to work on‑call and travel as needed.
• Team‑oriented mindset with good communication skills.

Required skills

• Oracle Health solutions
• Clinical AI Agent
• Troubleshooting
• Application Maintenance
• Technical support