Team Leader – Broker Channel (Dubai)

About the role

The Team Leader – Broker Channel will head the Broker Relationship Management team, driving growth of Arabia Insurance’s broker distribution across all lines of business in the UAE. You will be responsible for expanding broker partnerships, delivering profitable new and renewal business, and ensuring sustainable market expansion through disciplined sales management and cross‑functional collaboration.

Key responsibilities

• Lead, coach and motivate Broker Relationship Managers, setting priorities and ensuring accountability.
• Develop and execute broker channel plans aligned with departmental growth objectives.
• Allocate broker portfolios and market segments to optimise coverage.
• Maintain long‑term relationships with existing brokers through regular business reviews and joint growth plans.
• Identify, approach and onboard new brokers to broaden the distribution network.
• Design annual engagement plans for strategic brokers, including executive meetings and training sessions.
• Own team production targets and monitor KPIs such as new business, renewals, retention, pipeline value, conversion, cross‑selling and profitability.
• Conduct sales and pipeline reviews, prepare forecasts and implement corrective actions.
• Support BRMs in key broker meetings, tenders, negotiations and strategic account discussions.
• Recruit, onboard and develop a high‑performing BRM team while ensuring succession planning.
• Collaborate with Underwriting, Operations, Claims, Finance, Technical and Life teams to enhance broker experience.
• Monitor market developments, competitor activity and broker needs, providing actionable intelligence.
• Ensure compliance with CBUAE regulations, internal policies and delegated authorities.
• Segment brokers based on strategic importance, production, profitability and growth potential.
• Drive cross‑selling opportunities across all lines of business.
• Develop and monitor broker performance dashboards and KPIs.
• Represent Arabia Insurance at industry events and broker forums.
• Build executive‑level relationships with strategic brokers and support departmental leadership as required.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Insurance or a related field.
• Minimum 4–5 years of experience in a supervisory role within a broker department, broker channel or broker relations function in the UAE insurance sector.
• Proven track record of leading a team to achieve production and growth targets.
• Strong network within the UAE insurance broker market and ability to establish new broker relationships.
• Sound knowledge of insurance products and broker operations.
• CII certificate, diploma or equivalent insurance qualification is a plus.

Required skills