Team Leader – Front Office

About the role

We are seeking a dynamic, service‑oriented Team Leader – Front Office to oversee daily front‑desk operations and ensure an exceptional guest experience. The role involves leading the Front Office team, maintaining high hospitality standards, and fostering a professional environment for guests and staff.

Key responsibilities

• Lead and manage the day‑to‑day operations of the Front Office team.
• Ensure seamless front desk operations and high standards of hospitality.
• Handle guest interactions, resolve concerns, and drive operational excellence.
• Maintain a positive and professional environment for guests and team members.
• Coordinate shift schedules and work flexible hours, including weekends and holidays.

Required profile

• Bachelor’s degree or diploma in Hospitality Management, Business Administration or related field (preferred).
• 2–4 years of front office experience with supervisory responsibilities.
• Strong leadership, communication and interpersonal abilities.
• Excellent customer service and problem‑solving skills.
• Fluent in English; additional languages are a plus.

Required skills

• Proficiency in MS Office.
• Experience with hotel/property management systems.