Team Leader - Front Office

About the role

Hyatt Place Dubai Baniyas Square is reopening and seeks a passionate, guest‑focused Team Leader for the Front Office. You will oversee daily front desk operations, ensure seamless guest experiences, and uphold brand standards.

Key responsibilities

• Supervise Front Office staff and support outstanding guest service.
• Manage check‑in, check‑out, cashiering, and guest relations processes.
• Handle guest inquiries, feedback, and complaints professionally.
• Maintain Hyatt brand standards and operational procedures.
• Train, coach, and motivate team members to achieve service excellence.
• Assist in meeting departmental revenue, productivity, and guest satisfaction targets.
• Ensure compliance with hotel policies, financial controls, health, and safety standards.
• Foster positive relationships across all hotel departments.

Required profile

• Diploma or bachelor's degree in hospitality or related field.
• 2‑3 years front office experience in a hotel environment.
• At least 1 year of supervisory or team‑lead experience (preferred).
• Strong customer service, communication, and interpersonal abilities.
• Flexibility to work shifts, weekends, and public holidays.

Required skills

• Hotel PMS systems
• Microsoft Office applications