Telecaller – Lead Generation & Appointment Setting

About the role

We are looking for a high‑energy Telecaller to be the first voice of TriMediaX, a Dubai‑based digital marketing agency. You will contact business owners and decision‑makers, present a free digital marketing audit and schedule qualified meetings for our sales team.

Key responsibilities

• Make at least 200 outbound calls daily to prospects from provided lead lists.
• Introduce TriMediaX and offer a free audit of the prospect’s digital presence, advertising and growth opportunities.
• Identify decision‑makers, business type and marketing pain points to qualify leads.
• Book in‑person or virtual meetings between qualified prospects and the Digital Marketing Team.
• Follow approved call scripts while adapting tone and pitch to each prospect.
• Log every call outcome, prospect details and appointments accurately in the CRM.
• Send follow‑up messages via WhatsApp or email to confirm meetings and reduce no‑shows.
• Reschedule missed appointments and re‑engage cold or unresponsive leads.
• Meet daily, weekly and monthly KPIs for call volume, connection rate and meetings booked.

Required profile

• 1‑3 years of experience in telecalling, telesales or appointment setting, preferably in a digital marketing, media or B2B services environment.
• Experience in the UAE/GCC market is strongly preferred.
• Excellent spoken English; Arabic or Hindi/Urdu is a plus.
• Confident, persuasive phone manner with strong objection‑handling skills.
• Comfortable with high call volumes and a target‑driven environment.

Required skills

• Proficiency with CRM tools.
• Experience using dialer systems.
• Familiarity with WhatsApp Business for follow‑up communication.

What we offer

• Competitive basic salary plus a 10 % commission on every client you source who signs a contract and completes payment.
• Clear career path towards Sales Executive or Account Management roles.
• Training on digital marketing fundamentals and consultative selling.
• Energetic, growth‑focused team environment in Dubai.