Telephone Operator

About the role

We are seeking a dynamic, self‑motivated Telephone Operator to join our Front Office team at Khalidiya Palace Rayhaan by Rotana. In this role you will be the first point of contact for guests calling the hotel, delivering professional, courteous service that enhances their stay.

Key responsibilities

• Answer every guest call in a friendly, professional manner and greet guests by name.
• Maintain effective communication with all departments to ensure smooth service delivery.
• Handle guest queries politely, exceed expectations, and provide accurate information about hotel and local services.
• Maintain up‑to‑date knowledge of the property, local attractions, and guest profiles via the Opera system.
• Process long‑distance call vouchers and record them on the traffic sheet.
• Manage the wake‑up call sheet and deliver calls on time to the established standard.
• Operate the switchboard efficiently, transferring internal and external calls quickly.
• Take and relay messages for guests and management according to standards.

Required profile

• Diploma or degree in hospitality with relevant work experience.
• Excellent written and verbal English communication skills with strong voice modulation.
• Computer literate; experience with the Opera guest‑profile system is an advantage.
• Customer‑focused, proactive, outgoing, and able to work under pressure in a fast‑paced, multicultural environment.
• Team player who thrives in a collaborative setting.

Required skills

• Opera hotel management system

What we offer

• Opportunity to grow within a leading hospitality brand.
• Dynamic work environment with a multicultural team.