Telesales Executive (Arabic Speaking)

About the role

We are seeking an Arabic‑speaking Telesales Executive to join our Central Lead Desk in Dubai. You will handle incoming property enquiries from multiple channels, qualify prospects, and connect them with the appropriate sales agents, ensuring a seamless customer experience.

Key responsibilities

• Answer incoming calls and promptly contact new leads via phone and WhatsApp.
• Gather client requirements in Arabic and English, covering location, property type, budget, and timeline.
• Record complete lead details in the CRM and assign qualified leads to the right sales agent.
• Monitor agent follow‑up, escalates delays, and ensure timely client communication.
• Coordinate viewing appointments and maintain daily/weekly reports on lead sources, conversions, and lost leads.

Required profile

• Fluent spoken Arabic and English.
• 1–2 years of experience in telesales, lead qualification, or customer service.
• Confident telephone manner with strong questioning and client‑handling abilities.
• Ability to manage multiple enquiries, keep accurate records, and follow up consistently.
• Experience in Dubai real estate is an advantage.

Required skills

• Proficiency with WhatsApp for client communication.
• Experience using a CRM or lead‑management system.