Teller – Customer Service & Cash Handling

About the role

The Teller role at Emirates Islamic involves providing efficient teller services, accurately processing a variety of customer transactions, and ensuring strict compliance with bank policies while delivering exceptional customer service.

Key responsibilities

• Process cash deposits, withdrawals, transfers, cheque transactions and loan payments accurately.
• Deliver exceptional customer service and resolve queries professionally.
• Promote and refer suitable banking products and services to customers.
• Reconcile cash and maintain accurate transaction records.
• Ensure compliance with AML, KYC, operational controls and bank policies.
• Discuss customers' financial circumstances and offer guidance on appropriate products.
• Meet financial targets across all product lines.
• Handle complaints and ensure customer satisfaction.

Required profile

• High School or Secondary School education.
• 1‑2 years of experience in banking, customer service or cash handling.
• Strong communication skills.
• UAE nationals preferred.

What we offer

• Competitive salary and benefits.
• Learning and development opportunities.
• Career growth within Emirates Islamic and ENBD Group.
• Employee banking benefits and healthcare coverage.