VIP Services Coordinator – The Palm

About the role

The VIP Services Coordinator will be the central point for creating and delivering bespoke experiences for high‑net‑worth guests at Atlantis, The Palm. You will manage itineraries, coordinate bookings across transport, accommodation, food & beverage, and activities, and ensure every detail aligns with the brand’s luxury standards.

Key responsibilities

• Plan and execute personalized guest itineraries from arrival to departure.
• Handle all guest correspondence, queries, and special requests efficiently.
• Coordinate bookings for transport, hotel rooms, dining, and exclusive activities.
• Liaise with internal departments, external partners, and suppliers to guarantee seamless service delivery.
• Maintain day‑to‑day departmental operations, including administration and record‑keeping.

Required profile

• Diploma or degree in hospitality or a related field, or equivalent experience.
• Minimum two years of experience handling customer requests, queries, or complaints in a luxury hotel or resort environment.
• Excellent verbal and written communication skills with a keen eye for detail.
• Ability to read social situations and deliver first‑class experiences.

Required skills

• Proficiency with the Opera booking operating system or similar reservation platforms.

What we offer

• Opportunity to work within an iconic, world‑class resort brand.
• Career growth and development in a dynamic, creative team.
• Competitive compensation and benefits package.