Academic Support Officer

About the role

The Academic Support Officer provides essential administrative and academic assistance to program teams, faculty, and students at Higher Colleges of Technology. The role ensures smooth operation of academic processes and contributes to the institution’s resilience during change or crisis.

Key responsibilities

• Support Program Team Leaders, Academic Program Chairs, faculty and students with confidential administrative tasks.
• Schedule meetings, prepare minutes, book rooms, arrange travel and manage stationery supplies.
• Liaise with internal departments such as HR, Finance, Procurement, IT and Campus Management.
• Collect data, produce regular and ad‑hoc reports, and conduct statistical analyses.
• Draft reports, presentations and email correspondence while adhering to policies and procedures.
• Maintain student, faculty, program and course records with strict confidentiality.
• Assist with student registration, course/program reviews, quality assessments and accreditation documentation.
• Support annual planning, budgeting, procurement, expense tracking and KPI monitoring.
• Provide market intelligence, research assistance and other tasks as assigned by the supervisor.

Required profile

• Bachelor’s degree in a relevant field such as Business Administration.
• Full proficiency in English; Arabic is desirable.
• 0‑2 years of relevant work experience.
• Strong customer focus and ability to work positively with diverse stakeholders.

Required skills

• Procurement
• Statistical analyses
• Travel arrangement
• Meeting scheduling
• Budgeting
• KPI monitoring
• Administrative support
• MS Office