Academy Assistant

About the role

Viya, the UAE's leading golf and hospitality group, is hiring an Academy Assistant for its Golf Operations - Academy department in Dubai. The post reports to the Head Academy Professional and acts as the main administrative contact for all Academy-related business, supporting the Director of Golf, Head Professional and Academy Professionals.

Key responsibilities

• Act as a liaison between the Head of Department and the Golf Professional team.
• Check in and check out all Academy bookings daily.
• Keep brochures, professionals' business cards and registration forms stocked and displayed neatly.
• Track how many lessons members or guests have taken from their lesson packages.
• Coordinate with the Head or Senior Golf Professionals on event and tournament registrations and help with Par 3 course tournaments.
• Display guest comment cards at the Academy Reservations desk and forward online feedback forms to students after each lesson package.
• Submit the staff rota to the Golf Office Administrator one month in advance, and prepare monthly attendance sheets and overtime records for accounts.
• Maintain staff files, prepare and submit leave forms, and report grievances to the Head Professional or Director of Golf Operations.
• Manage the desk and academy office efficiently, handle guest complaints and take minutes of meetings when needed.
• File all correspondence and follow the four-step service approach (Welcome, Understand, Deliver, Appreciate).
• Participate in club committees and projects, and be trained as a Fire Marshall or First Aider.

Required profile

• College graduate.
• 2 years of golf experience with a good command of English and excellent communication skills.
• Basic understanding of golf.
• Friendly, bubbly personality and ability to meet and greet people.

Required skills

• Basic secretarial skills and basic business writing.
• Computer literacy: Word, Excel, PowerPoint and the Internet.
• Compliance with information security policies and awareness training.