Account Associate

About the role

As an Account Associate at qlub, you will support partner success by working closely with restaurant operators to drive growth and ensure frictionless payments. You will act as a bridge between restaurants and our fintech platform, helping them adopt and benefit from our solutions.

Key responsibilities

• Support day‑to‑day portfolio management alongside Key Account Managers, acting as an additional contact for operational matters.
• Identify and flag usage drops, churn signals, and service issues for proactive action.
• Conduct training and refresher sessions for restaurant staff to boost adoption of Qlub’s solutions.
• Run staff engagement activities to keep partner teams motivated and aligned.
• Review portfolio performance metrics (GMV, adoption rates, transaction trends) and prepare monthly performance reports.
• Surface trends and insights to inform account strategy and prioritisation.
• Coordinate with Onboarding, Customer Support, and Tech teams to resolve partner issues quickly.
• Support KAMs in preparing for partner meetings and QBRs with performance data and talking points.

Required profile

• Experience in a fast‑moving, high‑growth environment.
• Ability to make strong decisions with incomplete information.
• Ownership mindset, thinking like an operator rather than a coordinator.
• Passion for solving problems and creating exceptional experiences for restaurant partners and their customers.
• Highly organised, proactive and capable of managing multiple priorities without losing detail.
• Enjoys direct customer interaction, building relationships and helping partners succeed.

Required skills

• Valid driving licence and access to a car.
• 0‑2 years of experience in account support, onboarding, training, or F&B/tech operations.
• Strong communication and presentation skills.
• Analytical and detail‑oriented, comfortable working with performance data and building reports.
• Highly organised, able to juggle multiple portfolios/tasks.
• Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets.
• Fluency in English (Arabic is a plus).

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally.
• Opportunity to solve challenging problems in payments, hospitality, and customer experience.
• Fast‑moving environment where great ideas quickly become reality.
• Close collaboration with experienced operators, builders, and industry experts.
• Chance to leave a visible mark on one of the fastest‑growing restaurant technology companies worldwide.