Account Manager

About the role

Paymob is looking for an Account Manager to manage and grow a portfolio of merchant accounts across the MENA region. You will build long‑term relationships, ensure a seamless client experience, and identify opportunities to increase product adoption and transaction volumes.

Key responsibilities

• Serve as the primary point of contact for a portfolio of merchant accounts.
• Develop strong, long‑term relationships to drive merchant satisfaction, retention, and growth.
• Monitor account performance, transaction volumes, and product usage to spot trends and opportunities.
• Identify and execute upselling and cross‑selling opportunities across Paymob’s product suite.
• Conduct regular business reviews and share performance insights and recommendations.
• Coordinate with Sales, Product, Operations, and other internal teams to resolve merchant issues efficiently.
• Gather merchant feedback to support product and service improvements.
• Assist merchants with implementation and adoption of new products, features, and services.
• Prepare and maintain account reports, performance updates, and relevant documentation.
• Proactively identify account risks and opportunities to sustain revenue and transaction growth.

Required profile

• At least 4 years of experience in Account Management, Customer Success, Relationship Management, or a similar client‑facing role.
• Proven track record of managing and growing a portfolio of clients or merchants.
• Strong commercial mindset with experience in upselling, cross‑selling, and revenue generation.
• Good analytical skills, including performance tracking, reporting, data interpretation, and basic forecasting.
• Experience in FinTech, payments, banking, SaaS, or technology is highly preferred.
• Excellent written and spoken English; Arabic is a plus.
• Strong communication, negotiation, and stakeholder‑management abilities.
• Bachelor’s degree in Business, Finance, Economics, or a related field; relevant certifications are a plus.

Required skills

What we offer

• Competitive compensation packages and performance‑driven incentive programs.
• Flexible hybrid work model.