Administration Assistant - Ops & Planning

About the role

Emirates is seeking an Administration Assistant to join the Ops & Planning team within its Dubai Contact Centre. The role provides general administrative and secretarial support, ensuring smooth daily operations and effective internal customer service.

Key responsibilities

• Organise appointments, prepare documents and manage meeting room bookings.
• Handle internal customer service queries with professionalism and accuracy.
• Receive cash, prepare daily cash reports and highlight any discrepancies.
• Assist supervisory staff with billing and account reconciliation as needed.
• Prepare and submit government forms, permits, passes and licences for employees.
• Enter sick leave, absence, overtime and other time‑keeping data to maintain accurate records.
• Compile routine management reports and recommend process improvements.
• Maintain department records, monitor attendance trends and alert management to issues.
• Draft and dispatch routine letters, memos and other correspondence.
• Sort, consolidate and distribute incoming mail and documents promptly.

Required profile

• Basic computer proficiency with frequent use of standard office applications.
• Ability to handle cash transactions and produce accurate daily reports.
• Strong attention to detail and ability to follow established procedures.
• Good organisational skills to manage appointments and documentation.

Required skills

What we offer

• Opportunity to work for a global aviation leader.
• Dynamic environment within a high‑performing contact centre.
• Professional development and career growth prospects.