Administrative Services Representative

About the role

Cigna is looking for an Administrative Services Representative in Dubai to act as the first point of contact for the company and provide administrative support across the organisation. The role covers receptionist duties, handling the flow of people through the business and ensuring accurate, high-quality and timely delivery.

Key responsibilities

• Greet, welcome, direct and announce visitors appropriately.
• Answer, screen and forward incoming calls, giving basic information when needed.
• Maintain the register of distribution of external and internal mail, deliveries and couriers.
• Coordinate with drivers and office helpers to collect letters from the post office and documents for insurance companies.
• Receive letters, documents and faxes and arrange their distribution or hand them to the right department or person.
• Control access and visitor logs, acting as gate-keeper so only designated visitors enter.
• Update appointment calendars and schedule meetings and appointments.
• Source suppliers when needed.
• Perform clerical receptionist tasks such as filing, photocopying, collating and faxing.
• Direct office helpers to ensure the health and safety of employees on the same floor.
• Replace administration staff during their vacations and take part in job rotation and other cross-functional projects.

Required profile

• Bachelor's degree from a reputable university.
• 1 to 2 years of experience in administration and reception.
• Basic knowledge of the healthcare or insurance industry.
• Excellent command of English; Arabic is a plus.
• Service-oriented, team player with customer service aptitude, tactful and discreet with confidential information.
• Able to work under pressure and communicate smoothly with all departments and service providers.

Required skills

• Computer literacy.
• Excellent oral and written communication skills.