Administrator – Government Relations (Shift Work)

About the role

Join Etihad Airways as an Administrator supporting Airport Operations at Zayed International Airport. You will manage transit and emergency visa processes for guests, working within a 24/7 rotational shift schedule.

Key responsibilities

• Process and review administrative documentation, applications and records in line with policies.
• Support the administration of transit and emergency visa processes.
• Prepare reports, summaries and required documentation for the business.
• Coordinate submissions and follow‑up activities with government entities and external stakeholders.
• Respond to routine enquiries from internal and external customers professionally and promptly.
• Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
• Utilise business systems and software applications for daily activities and reporting.
• Monitor and track applications, documentation and approvals to meet service standards.
• Assist with administrative projects and operational initiatives as needed.
• Support team members to ensure smooth day‑to‑day operations within a shift‑based environment.

Required profile

• UAE National (with Family Book).
• High School Certificate with minimum 2 years relevant administrative experience, or a Bachelor’s Degree (no prior experience required).
• Previous experience in administration, customer service, government liaison or documentation processing is advantageous.
• Experience preparing or submitting applications to government entities is preferred.
• Strong communication skills in both Arabic and English.
• Excellent attention to detail and ability to manage multiple tasks accurately.
• Willingness and ability to work a rotational 24/7 shift pattern, including day shifts, night shifts, weekends and holidays.

Required skills

• Proficiency in Microsoft Office applications.