Arabic-Speaking Barista - Noor Lounge

About the role

Mandarin Oriental Jumeira, Dubai, is looking for an Arabic-speaking Barista to join its Noor Lounge team. The role covers the preparation and service of coffee, tea and creative non-alcoholic drinks, with a focus on guest satisfaction and team cooperation.

Key responsibilities

• Explain the outlet's concept and food and beverage offerings to guests.
• Prepare creative non-alcoholic drinks, coffee, espresso, blended coffee and teas, garnishing them to standard and explaining their characteristics.
• Train colleagues on standards and policies when asked, and keep the Standard Drink Appearance file up to date.
• Recommend drinks to guests and handle verbal and written complaints, reporting to managers.
• Set up the bar counter each day, check daily inventory and help with monthly inventories.
• Check fridge temperatures, follow first-in-first-out and date-labelling standards, and clean and deep-clean areas after each shift.
• Process food and beverage orders on the point of sale system, and assist with cashiering and cash and credit collections if requested.
• Help the Bar Supervisor and manager create new blended drinks for promotions and new menus.
• Deliver service according to the hotel's quality experience standards, and report guest preferences to superiors.

Required profile

• High school qualification or equivalent preferred; hospitality, hotel or business management degree preferred.
• 3 years' experience as a bartender in a high-end bar, or minimum 2 years in a luxury hotel/resort, preferred.
• Verbal and written communication skills in English and Arabic.
• Ability to work long hours and to serve guests from arrival to departure.

Required skills

• Familiarity with restaurant point of sale and cashiering procedures preferred.
• Knowledge of bar service standards, spirits and cigars preferred.
• Basic computer skills including MS Office preferred.

What we offer

• Learning and development programmes at various career stages.
• The MOstay programme offering complimentary nights and discounted room rates.
• Health benefits and wellness programmes.
• A competitive salary and benefits package.