Assistant Club Lounge Manager

About the role

Join the Club Lounge Team at Emirates Palace Mandarin Oriental, Abu Dhabi, overseeing day‑to‑day lounge operations and delivering legendary guest experiences.

Key responsibilities

• Oversee daily Club Lounge operations, staffing, and service delivery.
• Supervise colleague performance, grooming and behaviour in line with Mandarin Oriental standards.
• Train, coach and develop lounge staff through structured programmes and mentoring.
• Ensure compliance with hotel policies, safety, security and hygiene standards.
• Assist with VIP guest room allocation, welcome long‑stay guests and manage special requests.
• Oversee food and beverage service, lounge cleanliness and table setup.
• Conduct daily briefings, assign side work and monitor performance.
• Maintain accurate records of guest feedback, service performance and training activities.

Required profile

• Minimum 2 years experience in Front Office, Club Lounge or Food & Beverage at a luxury property.
• Strong interpersonal, leadership and communication skills with a focus on personalized guest service.
• Fluency in English; German or French language skills are an asset.

Required skills

• Proficiency with hotel property management systems (PMS).
• Advanced use of MS Office applications.
• Experience with Guest History databases.