Assistant Guest Relations Manager

About the role

The Assistant Guest Relations Manager supports the Guest Relations team at Sheraton Dubai, ensuring smooth check‑in processes, accurate billing, and high‑quality service for all guests. The role combines front‑desk operations, cash handling, and coordination with other departments to meet guest needs.

Key responsibilities

• Process guest check‑ins, verify identity, payment, assign rooms, issue keys, and enter loyalty program details.
• Manage billing, secure payments, handle vouchers, paid‑outs, and produce daily cashier and closing reports.
• Respond to guest requests, coordinate with appropriate staff, and follow up to ensure satisfaction.
• Maintain accurate daily logs, contingency lists, and report any security or loss‑prevention incidents.
• Count and secure cash at shift start/end, obtain manual authorizations, and adhere to accounting procedures.
• Support management in training, evaluating, and coaching staff while upholding company policies and safety standards.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 1 year of related guest‑relations or front‑desk experience.
• At least 1 year of supervisory experience.
• No specific license or certification required.