Assistant Guest Relations Manager – Sheikh Zayed Road

About the role

The Assistant Guest Relations Manager supports the front‑desk team at Four Points by Sheraton on Sheikh Zayed Road, ensuring every guest enjoys a seamless check‑in experience and receives attentive service throughout their stay.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method and assign rooms.
• Activate and issue room keys, set up guest accounts and enter Marriott Rewards details.
• Ensure rates align with market codes, document exceptions and secure payment before key issuance.
• Compile daily reports, cashier and closing logs, and manage cash handling procedures.
• Provide guests with property information, directions and respond to service requests, coordinating with relevant departments.
• Balance receipts, count and secure the bank at shift start and end, and obtain manual authorisations when required.
• Notify Loss Prevention of any theft reports and follow all accounting and security protocols.
• Assist management with training, coaching and performance monitoring of front‑desk staff.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum of 1 year experience in a guest‑relations, front‑desk or similar hospitality role.
• Professional appearance, strong communication skills and ability to work under pressure.

Required skills

• Proficiency with POS and hotel property management systems.
• Cash handling and basic accounting procedures.