Assistant Learning & Development Manager

About the role

A hotel belonging to the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, is looking for an Assistant Learning & Development Manager in Dubai. The role covers training, quality assurance, employee development and reporting, working closely with the Area Director of Learning & Development, the People & Culture Department and the General Manager.

Key responsibilities

• Compile and update technical training manuals and tools per field, and apply the Corporate Talent Strategy
• Coordinate yearly performance reviews for supervisory staff and order and distribute training certificates
• Compile course requirements and attendance, hotel inspection reports and monthly training, quality and business summary reports
• Train in-house departmental trainers, supervise internal technical training and set monthly training schedules
• Oversee the property induction programme, including WTM, and follow up on external courses so learning is applied on the job
• Lead a quality assurance team, run monthly quality meetings, monitor guest feedback and staff performance, and conduct internal audits and inspections
• Ensure annual individual development plans for Heads of Departments and below, and review Global Brand Compliance assessments
• Drive e-learning, identify training needs and specialise in quality-related training, and act as a liaison between the property and the corporate Learning & Development office

Required profile

• 2-3 years of experience in L&D, HR or training coordination within the hospitality industry
• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management or a related field
• Certification as a trainer or equivalent, showing expertise in adult learning, instructional design and facilitation
• Proven track record designing, delivering and evaluating learning programmes, and ability to lead and manage teams
• Customer-related experience is an asset

Required skills

• Knowledge of the Operational Standards Manual and quality-related systems
• Strong communication and interpersonal skills, able to work under pressure in a fast-paced environment
• Ability to build effective relationships across all organisational levels and to drive innovation in L&D practice