Assistant Learning & Development Manager

About the role

Sofitel Dubai Jumeirah Beach, a luxury five-star hotel in Jumeirah Beach Residence, is hiring an Assistant Learning & Development Manager. The role covers talent development planning, delivery of corporate and brand learning programmes, service excellence training, trainer management, career development and the operation of the hotel's learning systems.

Key responsibilities

• Implement ADNH corporate talent development programmes, policies and brand standards, and lead the annual talent development plan in line with business priorities.
• Conduct talent development needs analysis with department heads, design and deliver tailored learning initiatives, and foster a culture of continuous learning and coaching.
• Manage the Departmental Trainer programme, including selection, certification and performance, and run train-the-trainer sessions.
• Design learning pathways, curricula and blended learning solutions, and deliver leadership, service excellence, technical and compliance programmes.
• Support career development, succession planning and leadership pathways, and work with department heads on high-potential colleagues and individual development plans.
• Manage the annual talent development calendar, the hotel's Learning Management System and digital learning tools, and prepare talent development reports.
• Coordinate training logistics, materials, budgets and compliance documentation, and evaluate learning effectiveness.

Required profile

• Bachelor's degree in Human Resources, Hospitality Management, Education or a related field.
• Minimum 3 years of experience in Learning & Development, preferably in the hospitality industry.
• Strong facilitation, presentation and instructional design skills.
• Excellent communication, interpersonal and organisational skills.

Required skills

• Knowledge of adult learning principles and modern training methodologies.
• Familiarity with Learning Management Systems and training analytics.