Assistant Manager – Client Servicing (Business Licensing & Visa)

About the role

We are looking for an experienced Assistant Manager – Client Servicing to oversee daily operations in a high‑volume, regulated business‑setup environment. The role focuses on operational efficiency, regulatory compliance, service quality, and building team capability across licensing and UAE residence visa processes.

Key responsibilities

• Support end‑to‑end business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness and compliance.
• Monitor daily workloads, case progress, SLAs and turnaround times; identify and resolve bottlenecks.
• Coordinate with internal teams and external authorities (Free Zone, GDRFA, typing centres, medical and Emirates ID partners) to ensure smooth processing.
• Drive continuous improvement initiatives, document and standardise SOPs, workflows and operational checklists.
• Track KPIs and operational metrics; prepare daily, weekly and monthly reports on volumes, turnaround times, compliance and productivity.
• Support onboarding, refresher training, coaching sessions and quality reviews for operations teams.
• Ensure adherence to Free Zone regulations, GDRFA requirements and internal policies; assist with audits and escalation handling.

Required profile

• Bachelor’s degree in Business Administration, Law or a related field, or equivalent experience.
• 4–6 years of experience in client servicing/operations within business setup, free zone, government services or visa processing environments.
• Proven experience in operational reporting, process improvement and performance management.
• Knowledge of UAE business licensing and residence visa processes is highly preferred.
• Six Sigma or other process‑improvement certification is mandatory.

Required skills

• Six Sigma methodology