Assistant Manager – Front Office (National Talent)

About the role

The Assistant Manager – Front Office (National Talent) will support the delivery of exceptional guest experiences at Jumeirah Al Qasr, a flagship luxury resort in the United Arab Emirates. Reporting to the Front Office Manager, the role focuses on VIP guest handling, seamless check‑in processes, and coordination with multiple hotel departments.

Key responsibilities

• Manage VIP arrivals and guest preferences, coordinating with relevant departments and maintaining accurate guest profile records.
• Organise timely delivery of VIP amenities and conduct spot‑checks of long‑stay guest amenities for quality assurance.
• Collaborate with the Reservations Department to action guest preference forms and update arrival checklists.
• Ensure an expedited check‑in process for limousine arrivals and prioritise room readiness.
• Oversee preparation of welcome folders, welcome cards, scented towels (cold/hot) and welcome drinks for all arriving guests.
• Supervise Guest Service staff to uphold service standards throughout the front office area.

Required profile

• Minimum 60 months (5 years) of experience in front office or guest relations within luxury hospitality.
• Proven ability to manage VIP guests and coordinate cross‑functional teams.
• Strong attention to detail and commitment to delivering high‑quality service.

Required skills

• Guest Relations
• Luxury Hospitality leadership
• VIP guest management