Assistant Manager - Groups & Events

About the role

Sofitel Dubai Downtown, a 5-star luxury hotel in Downtown Dubai, is hiring an Assistant Manager for its Groups & Events function. The role covers sales agreements, events bookings and group business, working alongside the Director of Sales to meet revenue targets.

Key responsibilities

• Maintain complete and supported records of all sales agreements, contracts and quotes in line with Sofitel policies and procedures.
• Understand contribution margins of each product and work with department heads to maximise operating results.
• Achieve sales goals and upsell targets for food and beverage, rooms revenue and other income as set by the Director of Sales.
• Ensure all sales contracts follow hotel policies and procedures and are based on sound commercial judgment.
• Make sure the Events team projects a warm, professional and welcoming image.
• Conduct daily sales calls and arrange site inspection trips for groups clients.
• Respond quickly to client enquiries, follow up business leads and communicate promptly with the Be Inspired team.
• Support the hotel's service and relationship strategy to drive customer loyalty through service excellence.

Required profile

• 2 to 3 years of experience in hotel sales.
• Strong analytical skills to understand key business indicators and competitive trends.
• Excellent selling capability and the ability and desire to coach selling techniques to the team.
• Excellent organisational and planning skills.