Assistant Manager - Residential Operations

About the role

The American University of Ras Al Khaimah (AURAK) is hiring an Assistant Manager for Residential Operations in Ras Al Khaimah, UAE. The role manages the university's residential facilities, ensuring a safe, inclusive and well-maintained living environment that supports student wellbeing and community development.

Key responsibilities

• Oversee maintenance planning, facilities operations, vendor coordination, budgeting and compliance
• Lead residential staff and systems, and support asset planning
• Work with the Facilities Management Department and relevant authorities on preventative maintenance, risk mitigation and sustainability initiatives
• Ensure compliance with health, safety and regulatory standards, and play a key part in crisis response and operational continuity
• Support staff supervision, training and on-call structures, and collaborate across departments to improve service delivery

Required profile

• Bachelor's degree in law, Facilities Management and/or Operations Management; a Master's degree or equivalent combination of work and professional experience is desirable
• 3-5 years of facilities management experience, including support to residential facilities; 3-5 years of university administrative experience is desirable
• Fluent English is required; bilingualism and/or fluency in Arabic is essential

Required skills

• Experience developing and managing resources and budgets for facilities and operations
• Proven ability to train and mentor staff and student leaders in facilities management
• Strong verbal and written communication, and the ability to lead, communicate with and influence diverse colleagues and students
• Use of technology and platforms for information and administrative management