Assistant Restaurant Manager (Restaurant In-Charge)

About the role

Mander Restaurant & Cafe L.L.C., a franchise of Maxzi - The Good Food Shop in the UAE, is looking for a dynamic, hands-on Assistant Restaurant Manager to act as the day-to-day Restaurant In-charge. The role takes full ownership of daily floor operations, ensures the team follows the brand's Standard Operating Procedures (SOPs) and drives frontline guest satisfaction. It is a full-time, on-site position in Dubai.

Key responsibilities

• Act as the primary shift in-charge, managing floor setup, opening and closing checklists and overall restaurant presentation.
• Enforce brand SOPs across front-of-house and back-of-house teams to keep food quality, presentation and hygiene consistent.
• Oversee customer service on the floor, engage guests proactively, handle feedback professionally and protect the brand experience.
• Supervise, schedule and mentor service staff, and run daily pre-shift briefings on targets, special items and operational focus.
• Assist with stock levels, minimise wastage and verify that incoming deliveries meet brand guidelines.
• Monitor daily sales targets, manage the point-of-sale system, reconcile cash accurately and report daily metrics to management.

Required profile

• 5+ years of progressive restaurant operations experience in the UAE hospitality sector, including at least 2-3 years in a supervisory or in-charge role.
• Proven track record in structured franchise models or systems driven by strict SOPs.
• Flexible availability for weekends and public holidays during peak periods.
• Strong leadership, problem-solving and ability to lead under high-volume pressure.
• Excellent verbal and written English, able to communicate with a diverse workforce and upscale clientele.
• Residing in or willing to commute daily to the designated Dubai site.

Required skills

• Proficiency with modern restaurant POS systems and stock management software.
• MS Office (Excel and Word).