Associate Director, Global HR Service Delivery (Bangkok based)

About the role

Agoda is seeking an Associate Director to lead its Global HR Service Delivery function. This senior leader will own the People Services & Help Desk model, overseeing Tier 1 support, self‑service foundations, and Global People Relations Services. The role is based in Bangkok with relocation support.

Key responsibilities

• Define and execute the end‑to‑end People Service Delivery strategy across multiple regions.
• Lead the People Help Desk (Tier 1) and ensure high‑quality, timely support for employees and managers.
• Develop and maintain Tier 0 self‑service platforms to empower users.
• Oversee Global People Relations Services, handling complex employee matters.
• Partner with business leaders to align HR services with organisational goals.
• Drive continuous improvement, performance metrics, and operational excellence.

Required profile

• Proven senior leadership experience in HR service delivery or people operations.
• Track record of managing global, multi‑disciplinary teams.
• Strong stakeholder management and communication skills.
• Experience in scaling HR services within fast‑growth technology or travel companies.

Required skills

What we offer

• Relocation assistance to Bangkok.
• Competitive compensation package.
• Opportunity to shape HR service delivery at a global travel tech leader.