Associate Support Engineer

About the role

The Associate Support Engineer will configure, test, and support patient access and registration workflows within the Revenue Cycle – Front End solution, ensuring reliable front‑end revenue cycle processes.

Key responsibilities

• Configure patient registration parameters, scheduling rules, and eligibility checking per design specifications.
• Execute unit, integration, and UAT testing; document outcomes and manage defect resolution with offshore teams.
• Provide tier‑2 support for patient access workflows and assist in migrating patient demographics, scheduling, and eligibility data.
• Maintain detailed configuration runbooks, SOPs, and knowledge‑base articles.
• Train registration and scheduling staff on system functionality and best practices.
• Monitor front‑end transaction performance and recommend optimizations.

Required profile

• 4–6 years of Cerner front‑end revenue cycle implementation or support experience.
• Strong analytical and communication skills with a collaborative approach and attention to detail.

Required skills

• Cerner Patient Access module configuration
• Cerner Scheduling module configuration
• Data reconciliation
• Reporting