Associate Support Engineer
Infinite Computer Solutions · Doubaï
Job description
About the role
The Associate Support Engineer will configure, test, and support patient access and registration workflows within the Revenue Cycle – Front End solution, ensuring reliable front‑end revenue cycle processes.
Key responsibilities
- Configure patient registration parameters, scheduling rules, and eligibility checking per design specifications.
- Execute unit, integration, and UAT testing; document outcomes and manage defect resolution with offshore teams.
- Provide tier‑2 support for patient access workflows and assist in migrating patient demographics, scheduling, and eligibility data.
- Maintain detailed configuration runbooks, SOPs, and knowledge‑base articles.
- Train registration and scheduling staff on system functionality and best practices.
- Monitor front‑end transaction performance and recommend optimizations.
Required profile
- 4–6 years of Cerner front‑end revenue cycle implementation or support experience.
- Strong analytical and communication skills with a collaborative approach and attention to detail.
Required skills
- Cerner Patient Access module configuration
- Cerner Scheduling module configuration
- Data reconciliation
- Reporting
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Infinite Computer Solutions
Doubaï