Baggage Handler - Front Services

About the role

Wynn Al Marjan Island, the first integrated resort in the UAE set to open in 2027, is hiring a Baggage Handler for its Front Services team. The role provides prompt, courteous and professional luggage assistance to guests during arrivals, departures, room changes, group movements and special requests.

Key responsibilities

• Welcome arriving guests at the arrival area, help unload luggage, confirm counts and ensure belongings are handled with care.
• Transport luggage safely between the lobby, bell desk, luggage room and other approved storage or staging areas.
• Tag, log, store, retrieve and release luggage according to the approved luggage control process, keeping accurate records.
• Handle fragile, valuable, oversized or special-care items per guest instructions and procedures, reporting concerns or damage to a supervisor.
• Keep the lobby, porte cochère, luggage room and bell desk area polished and ready, and maintain cleanliness of luggage rooms, carts, trolleys and storage racks.
• Coordinate with bell attendants, door attendants, valet, front desk, concierge, transportation, security and housekeeping.
• Support group arrivals and departures with luggage pulls, tagging, staging, delivery, storage and reconciliation.
• Provide directions, outlet and transport information, protect guest belongings from loss or damage and follow Forbes Five-Star service standards.

Required profile

• Previous experience in a luxury hotel, resort or high-volume hospitality environment is preferred; prior experience as a Bell Attendant, Door Attendant or Guest Services Agent is an advantage.
• Ability to lift, carry, push and pull heavy luggage and carts repeatedly, and to stand, walk, bend and reach for long periods.
• Fluency in English is required; additional languages are an advantage.
• Flexible schedule including mornings, evenings, weekends, public holidays and overnight shifts, and comfort working indoors and outdoors.
• Reliable, punctual, team-oriented and able to stay calm under pressure.

Required skills

• Excellent communication skills with guests and colleagues.
• Knowledge of guest service etiquette, luggage handling, safety practices and loss prevention is preferred.

What we offer

• A salary paid in Dirhams (AED).
• An attractive leave policy, a healthcare package and life insurance.
• Incentive programs and other employee benefits.