Barista

About the role

SO/, a collection of fashion-rooted hotels, is looking for an enthusiastic, detail-oriented Barista to join its team in Dubai, reporting to the Coffee Shop Supervisor. You will be the heart of the café, delivering professional service and crafting high-quality specialty drinks in a fast-paced, collaborative environment.

Key responsibilities

• Deliver friendly, engaging service to all customers and create a welcoming atmosphere
• Prepare and sell specialty coffee drinks and beverages (espresso, cappuccino, latte, cold brews, specialty teas) following prescribed recipes
• Handle end-to-end customer orders accurately and efficiently
• Answer customer questions and give personalized recommendations
• Replenish coffee beans, stock brewing equipment and baked goods, and keep the café tidy
• Operate and maintain coffee equipment, troubleshoot minor issues and coordinate repairs
• Follow UAE health, safety and food hygiene guidelines
• Study processes, propose improvements and follow sustainability standards
• Take ownership of customer requests and perform other duties as assigned

Required profile

• Excellent English communication skills and strong problem-solving ability
• Reliable, punctual, with a proven record of consistent attendance
• Retail or food and beverage experience considered an asset
• High school diploma or equivalent; flexibility to work mornings, afternoons and weekends
• Physical stamina to stand for long periods and ability to multitask under pressure

Required skills

• Espresso machine operation and basic troubleshooting
• Cash handling and point-of-sale (POS) systems
• Food safety and hygiene certification or willingness to obtain it as required by UAE regulations