Bellman - Fairmont Fujairah Beach Resort

About the role

Fairmont Fujairah Beach Resort, part of Fairmont Hotels & Resorts, is looking for a Bellman in Dibba Al-Fujairah. The resort sits on the coast of Dibba, the second-largest town in the emirate of Fujairah, within the Al Hajar Mountains. The application process includes a mandatory questionnaire sent by the partner AssessFirst shortly after applying.

Key responsibilities

• Assist guests courteously and quickly with heavy packages, coats and suitcases, before being asked.
• Follow guest check-in and check-out procedures for baggage handling.
• Welcome guests at the main entrance with the appropriate greeting and guide them to the Front Desk, waiting behind them during check-in.
• Open and close car and taxi doors for arriving and departing guests.
• Maintain a clean and tidy entrance, driveway and lobby, and keep the baggage room clean and in order.
• Escort guests to their rooms according to hotel standards, knowing the hotel layout and the preferred route.
• Be familiar with lift workings and emergency stairs, and provide information on hotel facilities and services.
• Memorise guest names, especially repeat and long-staying guests, and greet them as they pass through the lobby.
• Help colleagues in the department, replace them temporarily when needed, and use the Duty Log to record important matters.
• Prepare newspapers on arrival and deliver them to guest rooms as assigned by Front Office staff, and arrange transport with the Airport Concierge and coordinate luggage.

Required profile

• At least 1-2 years of experience as a Bellman in a 4-5 star hotel.
• Fluency in English is a must.
• Ability to work calmly and courteously with guests, including difficult ones, and to remain calm under pressure.
• Ability to work in a multi-cultural environment and to promote positive relations with hotel residents and patrons.
• Team player who can work cohesively with co-workers and managers.

Required skills

• Well-oriented in Microsoft Office applications.
• Good judgment with difficult guests.