Bellman - Swissôtel Al Murooj, Dubai

About the role

Swissôtel Al Murooj in downtown Dubai is looking for a Bellman to deliver warm, sincere and enthusiastic service in the hotel lobby, working closely with Front Office, Housekeeping and Food and Beverage to meet guest needs and special requests. The role covers luggage handling, guest escorts, concierge desk support and guest relations.

Key responsibilities

• Plan and organise the day: check hotel status (occupancy, functions, groups, VIPs), review the log book and follow up pending items, and know daily hotel and local activities.
• Handle guest luggage safely and efficiently on arrival, during stay and departure, cover it with a baggage claim tag, and park guest and visitor vehicles in the designated area.
• Escort guests to their rooms, explain facilities to first-time guests, and greet guests on arrival and departure.
• Issue guest room key cards securely, resolve guest complaints and requests, and report unusual occurrences to the Concierge desk.
• Provide luggage storage, arrange guest transport requests (limousine, shuttle bus, car rental) with the hotel's rent-a-car agent, and deliver messages, newspapers and parcels.
• Handle telephone calls at the Concierge desk, file the daily concierge report, and maintain accurate records.
• Keep the Concierge desk area clean, safe and hygienic, and relay shift handover information to the next team.

Required profile

• College graduate or equivalent qualification from an accredited institution.
• At least 1 year of professional experience as a bellhop, in guest services or an equivalent hospitality role.
• Fluent English; additional languages are an advantage.
• Professional grooming and presentation, valid identification and clearance to work in the hospitality sector.
• Ability to work flexible shifts, including evenings, weekends and public holidays.
• Preferred: hospitality or customer service certification, luxury hotel experience, knowledge of local attractions and transportation, and strong guest relations and complaint resolution.

Required skills

• Proficiency in hotel management systems and Microsoft Office applications.
• Adherence to Swissôtel Al Murooj policies on fire, hygiene, health and safety.