Business Analyst – Telecom & CPaaS

About the role

We are seeking a highly driven Business Analyst to join our Carrier Relations Team and help improve day‑to‑day business performance in international messaging. The role is ideal for candidates who enjoy working with numbers, analytics, and sales teams, and who want to build a career in CPaaS or telecom business.

Key responsibilities

• Monitor daily and weekly traffic, margins, and account performance.
• Identify loss‑making routes and accounts and recommend corrective actions.
• Spot new business opportunities and target accounts.
• Maintain and update route lists with pricing and quality indicators.
• Assist procurement with vendor comparisons and sourcing new routes.
• Coordinate with operators and aggregators for special deals and pricing.
• Support negotiations by preparing comparison and profitability data.
• Highlight missed opportunities and growth potential in existing accounts.
• Support pricing and route optimisations.
• Follow up daily with internal sales teams on opportunities and traffic issues.
• Prepare daily and weekly performance summaries.
• Provide actionable insights rather than raw data.
• Contribute to strategic planning discussions with commercial leadership.

Required profile

• 0‑1 year of professional experience.
• High ownership mindset with a curious, investigative nature.
• Strong follow‑through and ability to work directly with senior management.

Required skills

• Strong ability to work with Excel or Google Sheets.
• Analytical mindset with attention to detail.
• Comfortable analysing margins, traffic trends, and pricing.