Business Operations Analyst

About the role

The Business Operations Analyst will support the Customer Services Delivery team by maintaining supplier and client records, processing invoices and purchase orders, and coordinating contract administration activities. This position is based in Dubai and offers mentorship and resources to help you grow within NCR.

Key responsibilities

• Edit and maintain up‑to‑date supplier and client records.
• Prepare invoices and purchase orders, and coordinate receipt of orders from suppliers.
• Answer phone calls and respond to client and supplier inquiries.
• Create and maintain a department database on operational activities.
• Support contract finalisation, renewal processes and post‑approval administrative tasks.
• Initiate Local Purchase Order (LPO) requests through ERP systems and coordinate with vendors.
• Act as liaison between vendors, Finance and Accounts Payable to resolve invoice and payment issues.

Required profile

• University degree in Business Administration or related discipline.
• 1‑2 years of relevant work experience.
• Excellent verbal and written communication skills in English and Arabic.
• Ability to meet deadlines and work both independently and within a team.

Required skills

• Contract administration
• Invoice processing
• ERP systems
• Microsoft Office (Word, Excel)