Business Process Specialist - Logistics (TMS)

About the role

OBT, a shipping and logistics group with a strong presence across Africa and the Middle East, is looking for a Business Process Specialist to support the implementation, adoption and day-to-day operation of its Transportation Management System (TMS) and other logistics processes. The role is execution-focused, working closely with country teams, Group IT and Operations to standardize processes, train users, resolve issues and improve logistics workflows. It is based in Dubai.

Key responsibilities

• Support TMS implementation and rollout in assigned countries, including testing, data preparation, user readiness and go-live support.
• Monitor daily TMS usage and performance, and coordinate issue resolution with country teams, IT and system providers.
• Deliver user training, refresher sessions and practical guidance to ensure consistent system adoption.
• Maintain and update SOPs, work instructions, process maps and training materials for logistics processes.
• Standardize and optimize operational, commercial and administrative processes, and identify gaps and improvement opportunities.
• Assist with system configuration, user acceptance testing, release implementation and validation of new functions.
• Support data quality through checks and follow-up, and prepare basic reports on adoption, compliance, open issues and training completion.
• Act as a link between country operations and Group functions, and support audits, quality initiatives and continuous improvement projects.

Required profile

• 2-5 years of experience in freight forwarding, logistics operations or business processes/systems support, or a related role.
• Practical understanding of transport or freight forwarding workflows; exposure to a TMS, ERP or logistics system is preferred.
• Experience with ISO 9001, quality management systems, process documentation or continuous improvement is preferred.
• Ability to document processes, follow up actions, train users and work accurately with operational data.
• Structured, hands-on, service-oriented, and comfortable working across countries, cultures and functions.
• Fluency in French is an advantage.

Required skills

• Strong written and verbal communication skills.
• Good working knowledge of Microsoft Office and reporting tools.

What we offer

• A high-impact regional role supporting logistics systems across multiple African markets.
• Hands-on exposure to TMS implementation, system adoption and process optimization.
• Close collaboration with IT, Operations and country teams in an international environment.
• Exposure to complex logistics and transportation operations across Africa and the Middle East.
• Competitive package and long-term development opportunities within a fast-growing international shipping and logistics group.