Call Center Executive (Full-Time)

About the role

The Call Center Executive will serve as the first point of contact for patients calling NMC Healthcare’s Sharjah clinic. This full‑time role involves handling inbound calls, scheduling appointments, and supporting the administrative workflow in line with hospital policies.

Key responsibilities

• Answer telephone inquiries and schedule clinic visits according to departmental procedures.
• Perform assigned clerical duties, including data entry and record keeping.
• Assist in training new hires under the direction of the Call Centre Supervisor.
• Make telephone confirmations for scheduled appointments, handle cancellations, rescheduling, and follow‑up on missed appointments.
• Accept and execute assignments designated by the Call Centre Supervisor.
• Adhere strictly to hospital and departmental policies and procedures.
• Recognize and respect the cultural needs of patients.

Required profile

• Ability to follow hospital and departmental policies and procedures.
• Strong attention to detail when handling appointment information.
• Willingness to assist in training new staff members.
• Awareness of cultural sensitivities in a diverse patient environment.

Required skills