Call Center Specialist

About the role

The company is hiring a full-time or part-time Call Center Specialist, available on-site or remotely depending on company requirements. The role handles customer calls and provides customer service, and entry-level candidates are welcome.

Key responsibilities

• Handle incoming and outgoing calls to assist customers with inquiries and requests
• Provide accurate information about products, services and company policies
• Resolve basic customer concerns professionally and follow up until they are addressed
• Record call details, customer feedback and other relevant information in the system
• Transfer complex inquiries to the appropriate department when necessary
• Maintain a polite, professional, customer-focused approach and meet service quality standards
• Collaborate with team members to improve customer satisfaction

Required profile

• High school diploma, diploma or equivalent; no previous experience required, as training can be provided
• Fresh graduates are welcome to apply
• Patient, friendly and professional attitude, able to handle customer concerns calmly
• Responsible, reliable and willing to learn
• Able to work independently and as part of a team

Required skills

• Good verbal communication and listening skills
• Basic computer and data-entry skills
• Organizational and time-management skills

What we offer

• Competitive salary and benefits
• Training and onboarding support
• Supportive and professional working environment
• Opportunities to develop communication and customer service skills and career growth